Microsoft Telephone Scam

You would think the growing number of blogs and Internet posts warning people about the Microsoft Malware scam would deter people from using it. However, just last month the Attorney General’s office in Ohio noted an uptick in use of the scam. It seems perpetrators are as determined as ever to bilk people out of their money. Read below for details about how the scam works and how to recognize it.
malware scam technique

Attempts to carry out the Microsoft PC repair scam have continued well into 2014. In the usual scenario, a telemarketer with a thick Indian accent will claim he is an employee of Microsoft, a subsidiary of Microsoft, or a different technical repair firm and will indicate that he is calling due to the fact that his office has received a number of error reports indicating the home’s computer is infected with viruses

If the recipient of the call is duped by the initial conversation, he will be told to turn on his PC and open up certain files, such as the Event Viewer or other folders in the Window’s directory. Event Viewer is one of many files or programs that contains error messages even when the PC is working normally (see above). In every case the caller will attempt to make use of the fears and inexperience of the computer owner to get him/her to permit the caller access to the computer, or the PC owner’s credit card information. The scam telemarketer is out to make money and wants to obtain the victim’s credit card info so he can sell him an unneeded anti-malware program; make bogus charges on the credit card; gain online access to the computer to implant malware that will injury it and force the owner purchase a program to fix the problem; utilize the malware implant to accumulate bank and credit card info; or else get the owner to surf to a website, where the scam marketers can surreptitiously download malware onto the owner’s PC.

This malware scam has been discussed in web forums. You can read about the malware scam here: Microsoft malware scam . Find out about Microsoft’s recommendations for handling the scam here: Telephone malware scams. You can listen to a YouTube video of a Microsoft scam phone call. If you think you’ve been infected, you can download the Microsoft anti-malware program by searching for the Microsoft Security Scanner and the Microsoft Security Essentials. You can also download another trusted anti-malware program such as Malwarebytes Anti-Malware.

It is worth noting that most web posts about the malware scam will tell you that Microsoft would never call you and tell you that your computer has Malware. That’s not exactly accurate, as you can read for yourself at the bottom of Microsoft’s avoid phone scam page. What they do say is that should one of their employees call you, it will be someone with whom you are already doing business. To be safe in this circumstance, you need to follow Microsoft’s recommendation that you disconnect the call and phone Microsoft back to confirm that they called you, as how else can you be certain the caller really is from Microsoft, especially considering how many people have Windows and therefore do business with Microsoft.

Planet Cyber provides knowledgeable PC repair and malware removal to Northridge. Call 818-999-9000 or visit our website at


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